![]() If your iOS device doesn't use a SIM card, contact your wireless service provider to get a new eSIM or suspend service if necessary. Remove the SIM card from your iOS device or iPadOS device if it uses one, and keep it in a safe place.Remove your device from your Apple ID device list.To protect your data, erase your iOS or iPadOS device. If your device won't turn on or respond, finish as many steps as possible: Take these steps before you send in your device. If you don't remember your Apple ID and password, go to iForgot. This policy is in force to prevent unauthorized persons from servicing your device without your knowledge. *If you're unable to turn off Find My, Apple might not be able to service your device. From setting up your device to recovering. ![]() A form of personal identification, such as a driver’s license, passport, or other government-issued ID Apple Store 4th Street store hours, contact information, and weekly calendar of events. ![]()
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